< Return to search

Submit your CV

IT Service Desk Technician

Job Purpose

We are currently seeking to recruit an IT Service Desk Analyst within our IT Unit Department to be based in our London office

The ideal candidate will be responsible for supporting the business with internal technical queries

Main Responsibilities

Provide 1^st line and desktop support, focusing on the needs of our London based office
Following processes and procedures within our established ticketing system, including prioritisation, categorisation, and escalation of tickets as necessary
Maintaining computer assets using automated tools, and providing reports to Local IT Manager on devices and software status
Documenting workarounds and supporting the maintenance of our shared Knowledge-base systems
Working closely with our Global Service desk team and Infra team to meet and achieve defined SLA and KPIs
Installing new computer equipment, and rebuilding stock items
Coordinate hardware and software issues with 3^rd party vendors

Job Ref
IT SERVICE 01/19

Department
European Regional HQ

Location
London

Type of Employment
PERMANENT

Title

First name

Surname

Telephone Number

Salary Expectations

I would like to receive a copy of this application

I confirm that I am eligible to work in the UK

I am not currently eligible to work in the UK

Supported file types: DOC, DOCX, PDF