Job description

eBusiness Support Analyst

In over five decades of business MIKI Travel have grown to become one of the most influential Global Wholesaler’s in the world. With offices in over 36 countries around the world we offer a complete travel product. Our business diversity ranges from vast numbers of individual tours (FIT), large group series, ad-hoc group tours and covers restaurants, coaches and sightseeing products.

We aim to deliver outstanding customer service and satisfaction through continuous innovation, development and investment in systems and technology.

We are currently seeking to recruit an eBusiness Support Analyst within our dynamic, fast paced eBusiness Technology division, to be part of the growing eBusiness Support Team, which provides outstanding technical and functional support to our customers, suppliers and Miki Travel offices worldwide.

Job Purpose

We are currently seeking to recruit an eBusiness Support Analyst within our eBusiness Systems Division, to be part of the growing eBusiness Client Support Team which provides outstanding technical and functional support to our customers, suppliers and Miki Travel offices worldwide.

Main Responsibilities

• Provision of eBusiness (IT) Support for Miki Travel Clients & Offices, mainly using helpdesk software (Salesforce), email & instant messaging (e.g. Skype)
• Working closely with Suppliers including Hotel Chains, direct Hotels, Channel Managers, Third Parties, Hotel Intermediaries (switch companies)
• Investigation and resolution of IT issues related to Miki Travel’s eBusiness, which will include:
  • Miki Travel’s online booking websites
  • XML B2B interface (API)
  • Applications utilised by Miki Travel
• Act as primary Support contact from Supplier contract creation to final accreditation
• Check and validate end to end delivery of supported Dynamic Contracts
• Loading of hotel rate and room plans/collation of data for inventory/content loading
• Maintenance of help desk records and the recording of all changes
• Maintain and create documentation for the eBusiness Support repository
• Suggest and implement improvements to eBusiness Support processes and systems
• Escalation of any relevant problems/issues raised during the day
• Ensuring the company maintains a good relationship with its Clients & Suppliers
• Responsible for the quality of the work produced in line with Miki Travel’s quality procedures
• Adhere to and enforce Miki Travel’s company procedures and policies
• Complete personal development plans, appraisals, agreeing key result areas with the eBusiness Support Manager

Job Ref
EBIZ 2022

Department
e-Business Systems

Location
London

Type of Employment
PERMANENT